Privacy policy

1. Introduction
Feelosophy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us, whether through our website, purchasing our products, or communicating with our team.

This website and our purchasing process are intended for parents, caregivers, educators, and other adults. Although our products are designed for children, we do not knowingly collect personal data directly from children.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are
Feelosophy is an emotional education company creating tools to support children’s emotional awareness and healthy emotional development.

If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:

Contact information:
hello@feelosophy.sg
www.feelosophy.sg
Instagram: @feelosophy.sg

3. Information We Collect
We may collect the following types of personal information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address when you place an order or contact us.

  • Order Information: Details of products purchased, order history, and payment confirmation. Payment details are processed securely by third-party payment providers and are not stored by us.

  • Communication Information: Messages you send to us via email, contact forms, or social media.

  • Technical Information: IP address, browser type, device information, pages visited, and general usage data collected through cookies or analytics tools.

We only collect information that is necessary to operate our business, fulfill orders, and improve our services.

4. How We Use Your Information
We use your personal information to:

  • Process and fulfill orders
  • Communicate with you regarding your purchase or inquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send updates or marketing communications if you have opted in
  • Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

If you have any concerns about how your information is used, you can contact us using the contact information listed above.

5. Children’s Privacy
Our products are created for children, but our website and services are intended for adults. We do not knowingly collect personal data directly from children under the age of 13. Any information provided to us is assumed to be submitted by a parent, caregiver, or educator.

If you believe a child has provided personal information to us without parental consent, please contact us and we will take appropriate steps to remove the information.

Contact information:
hello@feelosophy.sg
www.feelosophy.sg
Instagram: @feelosophy.sg

6. Sharing Your Information
We may share your information only when necessary and only with trusted third parties, including:

  • Payment processors

  • Shipping and fulfillment partners

  • Website hosting and analytics providers

  • Professional advisers where legally required

All third parties are required to protect your information and use it solely for the purpose of providing their services.

For any questions regarding third-party data handling, please reach out using the contact details provided in this policy.

7. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience, understand how visitors interact with our website, and ensure our site functions properly.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

For more details, please refer to our Cookie Policy. If you have questions about cookie usage, you may contact us directly.

8. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your information to the best of our ability.

If you have concerns about data security, please contact us using the details below.

9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

When personal data is no longer required, it is securely deleted or anonymized.

10. Your Rights
Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at:

Contact information:
hello@feelosophy.sg
www.feelosophy.sg
Instagram: @feelosophy.sg

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Contact information:
hello@feelosophy.sg
www.feelosophy.sg
Instagram: @feelosophy.sg